FAQs
FREQUENTLY ASKED QUESTIONS
We answer all your questions!
How do I track my package?
You can track your package using your order number and your email address by going to the *Track my order* section on our website.
What are the shipping times for your products?
We do our best to dispatch your order within 24 hours, sometimes it can take up to 48 hours. Your order will then be entrusted to the carrier, and you will be delivered within 5 to 8 days. (Depending on periods, promotions, and transport service)
Is delivery free?
Shipping is free on all orders for a limited time.
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
Where do we ship your product from?
Our offices are located in France. Our international warehouse is located in China. However, following our recent development, we plan to launch our next collections from a warehouse in France, which will allow us to deliver to France in less than 7 days.
I haven't received all the items in my order, what's going on?
Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.
I received a damaged item. What can I do ?
We are sorry to hear that. Simply send us a message via the site's contact form and we'll send you a similar replacement item as soon as possible.
What is the quality of the products you offer?
Our articles are made with care by professionals, we favor the quality of materials in order to create quality articles.
What payment methods are available?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. However, we do not accept cheques, money orders or bank transfers.
How do I request a return?
For any request for information, contact us on our support: support@orazia.fr.
If you would like more information about returns please refer to our Returns Policy.
Are return costs covered?
All return postage and other charges are the responsibility of the customer.
Can I request a refund for the product?
You can submit a refund request on our support: support@orazia.fr